Posts Tagged ‘crm’

You’re Asking the Right Questions – But Are They to the Right People?

September 19, 2011 Leave a comment

Cybernetics Cover

While in Grad School I became familiar with the work of Norbert Weiner, originator of the theory of Cybernetics and a brilliant mathematician who contributed a great deal to numerous fields – only one of which is organizational leadership.

Cybernetics by Norbert WeinerAside from having a name that virtually guaranteed a career path involving MIT, Weiner is famous for a variety of things but my favorite is the approach he took when studying where to most effectively place armor on military aircraft: Read more…