An Updated Guide to Handling Negative Facebook Reviews and Comments

In the past couple of years since we first wrote about handling negative Facebook reviews and comments, a number of things have changed (for the better). One thing that hasn’t changed is the level of angst negative reviews cause brands: that post continues to be one of our most-viewed every year.

Fortunately, brands have more control over reviews and comments on their Facebook pages now. Here’s a helpful guide on how to handle negativity: Read more…

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