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Budweiser Fights Back Against Watering Down Accusations With Social Ads

March 3, 2013 Leave a comment

Today I noticed in my social stream on Facebook that Budweiser was using ads to fight back against the accusations that they are watering down their beer.

This little advertisement popped up humorously takes a jab at the plaintiffs in a lawsuit by offering the possibility that they mistakenly tested one of the cans of water Anheuser-Busch has produced to meet the emergency needs during one of the recent crises like Hurricane Sandy (a practice that dates back to the San Francisco Earthquake of 1906):

Budweiser Rebuttal Facebook Ad

 

Other than the ads BP blanketed the socialsphere with following the Deep Water Horizon disaster, I don’t think I’ve seen much of this practice by major corporations.  I actually think it’s a smart and effective strategy (particularly in the budget department).  It simultaneously addresses the lawsuit while reminding the public of its social good campaigns.

The only criticism I have of the ad as a public relations move is that it doesn’t send those who click on it to a page addressing the accusations, rather it goes to Budweiser’s main fan page (which likely won’t help address the crisis among people who aren’t familiar with it).  There’s print on the ad that likely explains this, but it’s far too small to read in the tiny dimensions of a Facebook ad.

Budweiser Facebook Fan Page

About these ads

Update – Burger King’s Twitter Account Hacked; Finally Suspended 1 1/2 Hours Later

February 18, 2013 Leave a comment

[Update: the @BurgerKing account was finally suspended about an hour and a half in.]

As I write this, Burger King’s Twitter Account (@burgerking) has been hacked by Anonymous and turned into a McDonald’s account with the parody storyline that BK has been acquired by McDonald’s.  It’s still posting updates (including photos of drug use and links to rap videos on YouTube) unabated.

What’s particularly amazing about this situation is that it’s now almost an hour into the hack and no one has taken action (neither Twitter, nor Burger King), though that may attest to the resourcefulness of LulzSec – the security wing of the unofficial hacker collaborative Anonymous.

Image

@BurgerKing Account Suspended

Unexpected Reveals in the Age of Radical Transparency

December 5, 2012 Leave a comment

Linkedin Company Insights

Government reform activists are constantly working to shed light on the dark dealings in politics, particularly on government employees and officials moving to the private sector to lobby the agencies and offices they used to occupy.  In the past, this information was difficult to obtain.

Enter Linkedin.

Like all social networking platforms, the strength of Linkedin is in its ability to mine profile data with algorithms to create connections and paint a picture unseen from other vantage points.  Also like other social networking platforms, they’ve been steadily adding features and doing more with the growing body of data they hold.

Even with a free Linkedin account and a few minutes of research, one can look up the top ten lobbying firms in the US for 2012 and get a glimpse of insight about the comings and goings of employees from and to the public sector by looking at these organizations “Company Insight” pages on Linkedin:

  1. Brownstein, Hyatt, Farber & Schreck (4 employees from the US House of Representatives)
  2. Hogan & Hartson (4 employees from the US Securities and Exchange Commission, 3 from the US House of Representatives)
  3. Quinn Gillespie & Associates (one employee recently departed for a job as a Press Associate for the Senate Finance Committee)
  4. Holland & Knight (9 employees from the US House of Representatives)
  5. Ernst & Young
  6. Williams & Jensen (one employee recently departed for a job with the US Department of Energy)
  7. Van Scoyoc Associates (3 employees from the US Senate)
  8. Cassidy & Associates (4 employees from the US Air Force)
  9. Akin, Gump, Strauss Hauer & Feld LLP (10 employees from the US Senate, 9 from the US House of Representatives)
  10. Patton Boggs LLP (9 employees from the US Department of Justice, 6 from the US House of Representatives)

 

Someone with more programming expertise than I could easily create an automated program to mine and archive this publicly-available data (and mash it up with other bodies of data).

Something important to consider about all of this information is that it came from the users themselves; not from the companies.  As always with data security, even the most robust program is only as strong as its weakest link.

There is very little that is certain about our rapidly-evolving world, but one certainty is that more data will become public and we’ll have more and better ways to understand and sift through it.

Any institutions that rely on a lack of transparency are going to be in for unexpected surprises if they don’t fundamentally change their practices, or invest in some heavy-duty online reputation management.

Fair warning.

Case Study Update: Family Promise GR Receives Toyota Truck

October 27, 2012 Leave a comment
Family Promise GR Receives Toyota Truck

Family Promise Director Cheryl Schuch, right, accepted a ceremonial key for the program’s new pickup truck at Toyota of Grand Rapids Thursday. (Photo courtesy of Michael Croff)

I was fortunate to work with a great team of people who helped Family Promise of Grand Rapids win Toyota’s “100 Cars for Good” competition this year (a full case study is available here).  Yesterday, the organization took receipt of the car which was another great public relations opportunity from the competition (which has given the organization a great platform to reach more members of the community).

West Michigan charity takes delivery of Toyota truck it won through Facebook contest
By Jim Harger | Grand Rapids Press | on October 26, 2012 at 11:49 AM

GRAND RAPIDS, MI – Family Promise of Grand Rapids took delivery of its new Toyota Tundra pickup this week thanks to its success in Toyota’s 100 Cars for Good competition earlier this year. (More)

How Not to Handle Controversy You Invited Upon Yourself – ArtPrize at The BOB

September 20, 2012 Leave a comment

ArtPrize Controversy at The BOB

As ArtPrize opens in Grand Rapids, an actual controversy has finally broken out.

It’s not the usual controversy (ie art snobs being upset that “commoners” are allowed to express opinions on what constitutes “good art).  It’s actually controversy over work considered to be obscene. Read more…

Will Social Media Marketers Become Obsolete Middle Men?

August 16, 2012 Leave a comment

The Point Where "Middle" Parties Become Irrelevant is where Easier Use / More Powerful Tools intersects With Increased  User Expertise

Demand for Social Media Marketing has exploded in the past decade as brands struggle to reach audiences beyond the increasingly-fractured traditional media consuming public.  Right now Social Media Marketers are able to take advantage of the public’s overwhelming ignorance about communicating via social media and get paid to navigate those spheres for their clients.

It won’t last forever.  It may not even last another decade.

Think of the travel industry.  Before ‘teh interwebz’ information used to be scarce, so it made sense to pay someone else with expertise to navigate the complicated pricing schemes and array of accommodations providers to do it for you.  Flash-forward to the year 2000 when the web came into its own in terms of providing easier ways to book airline tickets, hotel rooms and car rentals (as well as recommendation sites chock full of free expertise and reviews).  This great graphic from the Cleveland Plain Dealer says it all: Read more…

Slow Clap for the Harvard Business Review; Finally Catches up to Social Media Marketing Circa 2004

August 15, 2012 Leave a comment

I’m not one enamored of the Harvard Business Review.  The ivory tower often isn’t the best vantage point.

That’s why I’m unimpressed with the recent piece by Bill Lee, “Marketing is Dead,” published in the HBR.   The article does little to live up to the provocative title, rehashing conclusions most savvy marketers and advertisers came to nearly a decade ago (even the slowest among us arrived at them at least five years ago).

Why is marketing dead?  CEOs are frustrated and customers are ignoring traditional media – just look!:

“In a devastating 2011 study of 600 CEOs and decision makers by the London-based Fournaise Marketing Group, 73% of them said that CMOs lack business credibility and the ability to generate sufficient business growth, 72% are tired of being asked for money without explaining how it will generate increased business, and 77% have had it with all the talk about brand equity that can’t be linked to actual firm equity or any other recognized financial metric.”

So what?  The percentage of Americans that say CEOs lack credibility is at 79 percent.  Moreover, the turnover rate for CEOs is at a six-year high.  Audiences have been tuning out from the traditional mass media for over a decade. Read more…

Case Study: Family Promise of Grand Rapids “Toyota 100 Cars for Good” Social Media Campaign Results

August 3, 2012 1 comment

familypromisewin
votefpgr

Thanks to the generosity and tech-savvy of West Michigan as well as the hard work of volunteers, Family Promise of Grand Rapids won a Toyota truck by pulling in the most support in the 2012 Toyota 100 Cars for Good contest.  This is the second win for a GR-based nonprofit in as many years.  Clearly this city has something going for it (take that Newsweek).

Thanks to everyone who helped!

Big kudos go to the core group of volunteers that helped make this win possible:

Rick Jensen, Terri Howe, Christine Hoek, Allison Root, Adrienne Wallace, Abby TaylorPete Brand, Amanda BrandKaitlin Brand, Angie Phillips, 834 Design and MarketingWondergem Consulting, Clark Communications and the WMPRSA Board.

It’s also worth noting that everyone was led by Cheryl Schuch – the Executive Director of FPGR who is a model for all leaders to learn from.  She’s truly invested in her organization and was closely-involved every step of the way.

Rick and Terri worked on the campaign on behalf of the West Michigan Chapter of the Public Relations Society of America (of which all three of us are board members – FPGR is WMPRSA’s current nonprofit client that we provide with two years of pro bono counsel as part of our PRforGOOD project).

The Strategy

Having helped Kids’ Food Basket come up with a winning strategy last year, Adrienne Wallace and I shared what we learned with the FPGR team (the case study for KFB is available here).  Here’s what we came up with: Read more…

Thanks but no Thanks – Five Rebuttals for “Backseat Marketers”

July 29, 2012 2 comments
Avoid the Herd Mentality in Marketing

Avoid the Herd Mentality in Marketing (w/ love to Seth Godin)

For some reason, people seem very comfortable assuming they know as much as anyone trained in marketing, advertising or public relations.  Whereas few people would feel comfortable second-guessing  a  physician’s assistant physician assistant,  or telling an engineer how to do their job – they are more than willing to micro-manage communications professionals.

To them, I say “thanks but no thanks.”  If you’ve not in the field, and you’ve ever offered up any of the following advice to a colleague in the field, please check yourself.

1. You think we should advertise somewhere because you consume that media.

In all liklihood *you* are not the demographic being targeted.  *I* am not the demographic being targeted either.

This happens all the time – I guess it has to do with some desire we have to feel as though we understand the average person’s mindset and that we represent the common opinion on the street.  The problem is – it’s increasingly hard to identify “the average person” anymore.

Not only that, but whomever he/she is, none of us is likely representative of them (particularly where I work where most of the employees have advanced degrees – relegating them to a tiny ten percent of the US population, not at all representative of the median).

Instead of going with your gut – trust the data instead.  Save your gut for the creative portions of the campaign where it will be needed.

2. You think we should advertise somewhere because it’s a “special” promotion targeted right at our industry.

I hate to break it to you, but every two-bit media entity worth its salt has created bogus “special interest” offerings as a marketing ploy to appeal to advertisers.  There are “special editions” for everything now – and they even come out more than once a year.

To make matters worse, there are even entire organizations created solely for the purpose of selling worthless advertising to rubes who think they’re reaching someone.

A great example of this is the “Who’s Who” listings or “Internet Directories” for special topics.  When was the last time you looked anyone up in a “Who’s Who” book?  Carter was probably president.  The same goes for special “directories” online; as the power and accuracy of search has improved, it has rendered the need for curated directories obsolete.  You’re far better off taking all of that time and money and putting it into writing a blog to push up your rank in Google.

On Payola: By the way – if the “special promotion” includes freebies to the people buying the advertising (say, event tickets) – if you take those, it’s unethical and potentially grounds for firing at many institutions.  It constitutes a conflict of interest for you to spend money that isn’t yours in order to get something free.  You may even want to check with your Purchasing department because you may be legally-obligated to notify them or turn over that item.

3. You think we should advertise somewhere because they have special pricing available only for a limited time.

The amount of exclamation points that usually accompany the emails for these sorts of requests could fuel a mid-sized city.  Understand that these offers are invariably overvalued.  The reason they’re discounting the air time/ad space is because NO ONE ELSE WANTS IT (and there’s a reason no one else wants it).

The reason these “opportunities” are “special” is because no one else will advertise on them because they don’t reach enough people (or they’re not effective at converting eyeballs into sales).  They’re the advertising equivalent of the bargain DVD bin at Wal-mart – no one wants to own Battlefield Earth which is why it languishes even with a $2.99 price tag.  You’re literally throwing your money away – money that could be better spent with 30 seconds and a credit card on Facebook.

4. You think we should advertise somewhere because our competitors are doing it.

To be sure, there is absolutely value in benchmarking what one’s competitors are doing.  However, following the herd can be problematic for a variety of reasons.

  • First, if the herd is already there – it’s a diluted marketplace for ideas.  You’ll be trying to make noise while everyone else is trying to make noise – no one is going to hear it.  The Law of Diminishing Returns absolutely applies to advertising.
  • Second, the herd doesn’t know anything you don’t already know.  They’re not privy to some mystical insight – particularly the more members of the herd are engaging in this communal behavior the more likely it is to be outmoded because the soft middle has arrived.
  • Third,

5.  You think we should advertise somewhere whether or not we can track the response.

Media Consumption Trends 2001-2010Measurement is just as critical as Communication in a marketing/pr plan.  If you’re not worried about how we’re going to gauge the response to our efforts – I’M worried about your fitness for your job.

If you can’t find a way to verify whether or not something worked – why would you do it?  Would you have a surgery if you had no way of telling whether or not it was successful?  Would you enter a competition that didn’t track how you placed?

It’s not fun and it’s not sexy, but it is an imperative that we develop some way of measuring how many people are converted by our efforts.  Given how wildly media consumption habits are shifting right now – it’s even MORE important than any time in the past half-decade.

Moreover, ENTIRELY NEW forms of advertising are emerging all the time.  What worked this year may not work at all next year – and it’s important to track that progress.

In Summary

So “Backseat Marketers,” please – we need your input but keep it constructive and focused on the content that you are experts on.  Recycle the faxes you get with radio discounts on them instead of forwarding them to us.  Defer questions from ad sales reps to us and let us handle them (instead of allowing them to create confusion, conflict and division within our organization just because they work on commission).

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